Check in was pretty smooth but we had to spend a few minutes to decline a vacation club membership. Our stay was a wonderful 5 days, we upgraded to a Honeymoon suite for what I thought was a reasonable deal. We would definitely return to this property.… Overall, I gave this property 5 stars because it offers a laid-back luxurious experience with great service at a great price. Aside from this, there were no other negative aspects of our trip. ![]() Be kind but clear if you don’t want them to continue asking you. We were asked 4x during our 7 day stay to participate in a timeshare presentation, which felt a bit excessive. That was fun! Cons: They are slightly obnoxious with the time share requests. Arrival transfer gave us ice cold Modelos. The $ is well worth it for private luxury transfers. They are quick, friendly and the SUV was new and extremely clean. RT transportation was great - recommend paying the $157 for RT transfers to/from the airport. Ask them to make you something special, (or whatever they recommend) and you will get something amazing. The lobby bar made the best drinks and the service is excellent. If cleanliness is important to you, they do a great job here. Housekeeping did a great job and would clean your room whenever you asked. They took care of this request quickly, moving us to a new room within 20 minutes, which we very much appreciated. We had a noise issue with our first room and politely asked to move to a quieter spot. Many staff members remembered us by name and remembered our preferences. We were always greeted with a friendly hello, good morning/afternoon. The hotel was 40% occupied when we arrived on 9/24. We intentionally chose late September for our visit as its low season and less busy. For this trip, we wanted a smaller, quiet and peaceful spot to read, rest and relax. We have previously stayed at Le Blanc, Excellence Playa Mujeres, Hyatt Ziva, so we are very familiar with this corridor of Cancun. The property was fully renovated in 2020 and the service and facilities are fantastic. ![]() We just completed a 7 night stay at the Sun Palace.
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